Upgrade RAM is not working

Discussion in 'Laptop Hardware' started by 43576, Jan 10, 2022 at 1:41 PM.

  1. 43576

    43576

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    I have a Dell Latitude E5530 with i5 Core 2.75Hz, 500 GB of Memory, 4 GB of RAM with Windows 8.1 PRO. I have an issue with RAM upgrade as I checked on Dell specifications form that tell me the E5530 can upgrade to the max of 16 GB RAM with max of 1600Hz frequency.

    Furthermore, I asked the Crucial website to confirm if is correct has they told me yes is correct, and I have purchased the Non-EEC, code CT102464BF160B DDR3L 8 GB pairs total of 16 GB.

    Before I open the base cover, I removed the battery and hold the power button for 20 seconds to drain the power.
    Installed two chips it was a easy job and switch the laptop on it has appeared to be a black screen, the battery and power icons flashing.

    I have removed one 8 GB RAM chip, trying again it works, then trying my old 4 GB RAM with new 8 GB RAM total of 12 GB RAM it works fine, what is really wrong with it?

    Been asked Crucial for advice, no response!

    UEFI on my Windows 8.1 to modifiers, the Frequency level is missing on my screen. I am not certainly what to do next?
     
    43576, Jan 10, 2022 at 1:41 PM
    #1
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