I have a samsun np365e5c, I tried to factory reset the laptop, i restarted the laptop and pressed f4, then nothing happened. For soem reason I read something in the web saying to go to the BIOS the. I while in the BIOS I presses f9 (setup default) then f10 (save and reset) and ever since my computer when it boots up it goes straight to the BIOS.