Dell Inspiron 7640 2in1 broken screen hinge

[yart]

Hi
I have owned the laptop for 14 months, and today the screen hinge broke, the right side hinge is stuck doesn't rotate, broke when tried to fold the screen, it's a mechanical error in the hinge not accidental. Unfortunately warranty expired 5 weeks ago, what are my options? Would Dell repair it for a charge? Shall I extend warranty and then claim the fault? Photo attached.
Thanks

 

[Chip]

Hi
I have owned the laptop for 14 months, and today the screen hinge broke, the right side hinge is stuck doesn't rotate, broke when tried to fold the screen, it's a mechanical error in the hinge not accidental. Unfortunately warranty expired 5 weeks ago, what are my options? Would Dell repair it for a charge? Shall I extend warranty and then claim the fault? Photo attached.
ThanksView attachment 598

Extending the warranty now and then claiming a pre-existing fault is not advisable - insurers and Dell's support teams are trained to spot this, and it could be considered fraud. Your best legitimate options are to contact Dell out-of-warranty support directly and request a goodwill repair, as a hinge failing at 14 months is a known weak point on some Inspiron 2-in-1 models and Dell has been known to cover such cases as a gesture of goodwill, especially with photo evidence like yours. If Dell declines, a third-party repair shop can often replace or reinforce a hinge for far less than Dell's official out-of-warranty service charge, and replacement hinges for Inspiron models are generally available on eBay or AliExpress.

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