Acer Spin 7 - Refusing to repair due to "water damage"

Discussion in 'Acer' started by chris209, May 31, 2017.

  1. chris209

    chris209

    Joined:
    May 31, 2017
    Messages:
    1
    Likes Received:
    0
    I purchased a Spin 7 convertable laptop from Costco in October 2016, which I have absolutely loved for its size and beautiful screen. We had only used the machine a few times, but it had always worked flawlessly. I even recommended the same machine to several friends. A few weeks ago, the machine ran out of battery power in the middle of a BIOS update (even though the battery level indicator had not indicated low battery). I was there when it happened. (There is a known issue with this model of computer shutting down unexpectedly due to incorrect battery level indication, which ironically the BIOS update is supposed to correct.)

    I sent the machine to Acer thinking they would simply repair the issue and send it back to me. To my utter shock, the repair depot is stating that the unit has "liquid damage" and is refusing to cover any repairs. I know for a fact that this machine has NEVER been dropped in water or has had anything spilled on it. They sent a few pictures documenting the alleged damage, including a picture of the battery, a picture of the inside of the case, and two pictures of the motherboard. The plastic cover of the battery have some strange splotchy marks, and the motherboard pictures show a couple of miniscule splotches. I don't know what caused them other than potential condensation at some point or a manufacturing defect, but I am dismayed that I now have a nearly $1,200 boat anchor. Basically Acer's position is that if, in their sole determination, they can find a single splotch with appears to them to be caused by "liquid" or even condensation, they will nullify your warranty and refuse all repairs, even if totally unrelated.

    I am also shocked that Acer tells me I'm out of luck, and the only option Acer gave me was to replace the entire machine at "their" price (about $1100) even though the same machine was recently on sale at Costco for $699. I strongly sense that Acer is using the claim of "water damage" to refuse to repair a legitimate and unrelated issue and I'm being unfairly accused of damage that I did not cause. I am in the process of escalating the issue with Costco corporate relations. I am very shocked at the level of indifference from Acer and unwillingness to do anything other than leave me holding the bag, and now feel sorry that I had recommended this brand to several close friends.

    If anyone else has had similar experiences or could add any thoughts/suggestions, I'd be appreciative.

    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
     
    chris209, May 31, 2017
    #1
    1. Advertisements

  2. chris209

    something back

    Joined:
    Jun 25, 2011
    Messages:
    1,446
    Likes Received:
    345
    Location:
    North of the Watford Gap ,UK
    Welcome to the laptop forums site

    You may have to take your laptop to a certified repairer to replace the bios chip.

    Try looking online for help some tools are available and help pages that may help in
    restoring the bios.
     
    something back, Jun 1, 2017
    #2
    1. Advertisements

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Similar Threads
  1. jhedrotten
    Replies:
    133
    Views:
    10,866
    HappyHarry
    Mar 19, 2009
  2. juniper
    Replies:
    2
    Views:
    631
    simonbanyard
    Dec 15, 2008
  3. djreastman
    Replies:
    1
    Views:
    353
    djreastman
    Feb 24, 2009
  4. aspiring_one

    Water damage warranty covered?

    aspiring_one, Mar 26, 2009, in forum: Laptop Hardware
    Replies:
    1
    Views:
    645
    janss
    Mar 26, 2009
  5. zer0
    Replies:
    0
    Views:
    1,536
  6. finnbakk

    Fedora 12 LXDE Spin

    finnbakk, Dec 9, 2009, in forum: Linux
    Replies:
    4
    Views:
    1,275
    RockDoctor
    Mar 6, 2010
  7. zach

    Acer Spin 3 vs. Hp Envy X360

    zach, Dec 18, 2016, in forum: Which Laptop should I buy?
    Replies:
    2
    Views:
    679
  8. something back
    Replies:
    1
    Views:
    107
    Krissttina Isobe
    May 22, 2017
Loading...