Just an FYI related to this topic.
(and How to get an official recovery CD for FREE!)
I just spent several days going round and round with Acer support about what is on the
"Official" Acer Recovery CD.
It can be found at this location:
(Use IE as their site has issues with Firefox)
http://www.acerpanam.com
Then click on the [United States] in the map picture.
Then click on the link "eRecoveryCD purchase".
Not sure if this will always work, but the direct link is:
https://secure3.tx.acer.com/RCD/Main.aspx
They want your serial # to know what media to send you.
They charge $20 for the CD and then a ridiculous $10 for shipping for the CD.
There is no way to download the ISO image and burn your own CD instead
to save the $10.
I have spent the past several days trying to figure out what is on this CD
before I purchase it.
I want to know if it a full restore that restores everything including the PQSERVICE partition
or is it a Windows XP OEM CD customized for the One?
You would think this is simple question.
Anyway, I'm still not quite sure what the answer is.
I went round and round with their email support and their phone support, where first they said
yes it restores the recovery partition and then they said it didn't.
I even asked if their resellers have the CD so I could take a look at or even
purchase if from them. They said no, they only give them directly to customers.
Most of their statements lead me to believe that is a customized OEM install CD
and will not restore the disks recovery partition and functionality.
It merely restores the OS - at least for the XP version.
Not sure what the Linux CD does - but who would pay any money for that???
Now for the most interesting part.
HOW TO GET A Recovery CD for FREE!!!!!
So the support guy says he can send me one. I ask if there is a fee
and he says well not if you are still under your 90 day warranty.
Unfortunately for me, I've had mine longer than 90 days.
It turns out that if you call support and ask for one within the 90 day warranty period, they
will send you a recovery CD for free.
So my suggestion is that everyone call Acer tech support as soon as you unwrap the box
and get them to send you your free recovery CD.
If enough people start calling them and getting recovery CDs,
we can change their policy so that they start including the recovery CD in the box.
Here is the US support number:
Acer Technical Support at 1-800-816-2237 Mon-Fri 7am-9pm CST
--- bill