Hi there, newbie here but quite technical, so hopefully any help will be understood ;-) Have a friend who is having trouble with her laptop - I've just got hold of it to have a look. It's an HP Pavilion G6 - about 4 years old, has hardly had any use tbh, the usual Itunes use and documents / music, that's it. For some reason on the desktop (it seems to be just here) folders and shortcuts just delete themselves or when you click on them once it comes up with the notification box (not always, sometimes it just deletes) "you need Admin access, do you want to delete this file" - you click OK and poof it's gone!! I've run Malwarebytes - all clean and also Kaspersky 2016 full scan - all clear... Next step is to run a fresh install to Windows 7 (apparently someone tried a Win8.1 but it made no difference - she had that originally) Just wondered if anyone else had any other ideas to try??? Many thanks