Lenovo Thinkpad laptop : Warranty related question

Discussion in 'Lenovo / IBM' started by mikeworld, Mar 3, 2016.

  1. mikeworld

    mikeworld

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    Laopto: Lenovo Thinkpad Twist (s230u). 3 years old machine.
    Warranty Status: Under extended warranty for the next few months. Extended depot warranty.

    Problem: A minor crack has developed into bigger. Pictures uploaded in the link:
    http://postimg.org/gallery/1w0gv2o9c/

    It didn't happen due to any physical damage or such thing. Kindly let me know, if this would be covered in extended warranty. There is no damage to the screen yet. So far the machine is working okay, though if close the monitor, then monitor panel comes in the way.

    If it is not expected to be covered under warranty, then what could be the cost of the parts to be replaced and what that part would be called?

    Thank you


    DSCN0302.JPG DSCN0297.JPG
     
    mikeworld, Mar 3, 2016
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  2. mikeworld

    IBMPC8088

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    Hi Mike,

    First step would be to contact the people at Lenovo Customer Support and Computer Help through their 800# or online chat to see if they will cover it to replace the screen on it. If they will at minimal or no cost, then you're in good shape with that.

    If for some reason they won't or cannot without it being covered by an extended service or warranty plan, then you still have 3 more options.

    1) See if you can purchase the extended warranty service through a third-party vendor or company that does these services for large companies and has many of the same workers and skill sets that you would find from the original manufacturer. These are often available through or outsourced to companies such as SquareTrade with diferent types of plans available.

    2) Bring it to a local repair shop and see how much it would cost them to get a replacement part for it. If you can get them to look at it for free before deciding whether you want to have them do it, a warranty repair place, lenovo, or some other choice, then that would always be best to get as much info and options for pricing as you can.

    3) Do it yourself. You can get the part you need for this lenovo machine from here for about $70: Lenovo Thinkpad Twist S230u Replacement Screen

    You can sometimes merge option 2 and 3 together if you get a quote from a tech that says they'll need to charge $100 for the replacement screen...but could still do the replacement for a flat rate if you already had the part. You would save about $30 that way if they will, and wouldn't have to work on it yourself. If you are confident with your skill to replace it, then you could do both and only spend the $70 and a few hours time to work on it to replace the screen.

    P.S: If you are able to just get the brackets and mounts you need to replace that if there's no risk of damage to the screen from the way the crack is, then you might be able to just get the brackets and screw mounts from that same site as the replacement screen for significantly less. Personally though, if it were me, I would just replace the existing screen (all of it) with a brand new one, and then once the old one is detatched, just keep it as a backup to your existinig one and try to fix the crack manually while it is detatched. That might be easier, safer, and give you more of an advantage later on if anything happens to the replacement screen. You would already have one to replace it with instantly if it ever gets dropped or bumped again. I always try to plan ahead like that, but it's really up to you and what you feel would be best for your use of it and your budget for this.
     
    Last edited: Mar 6, 2016
    IBMPC8088, Mar 6, 2016
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