Dead on arrival - battery?

[random_hack]

Just received my A1 - the basic 8GB SSD model with Linux. Plugged it in to charge, orange light comes on, and after a few minutes turns green.

So, I try to turn the computer on - it gets half way through booting, then shuts off. I try again, and it doesn't get through post.

The battery doesn't seem to be charging at all; the PSU's not warm, nor is the battery. Unplugging and replugging turns the battery LED orange for a few seconds, then it turns green again.

Could someone with a working A1 let me know what the battery charge light means? If green means "fully charged" then I think I've got a dud here.

Thanks

random_hack

 

[Beldar]

DoA.

 

[random_hack]

Ah, nuts - thought so. Thanks for confirming.

Is Acer's support any good? Torn between attempting to return to play.com and calling Acer directly.

Thanks

random_hack

 

[daymz]

Looks like the same problem I got. Battery dead after first charge...

See here:
viewtopic.php?f=24&t=538

If you can, to confirm it's the same, do a 'cat' on the proc of battery1's info and state (see above post) and see if there are any milliamps (mA) to the charging.

 

[daymz]

Ah, nuts - thought so. Thanks for confirming.

Is Acer's support any good? Torn between attempting to return to play.com and calling Acer directly.

Thanks

random_hack

Acer told me the battery was back-order (I suspect it's b.s. as they must be hot on production and especially orders right now).

So, I ended up swapping the entire unit at NCIX.com (the place I bought it from).

 

[random_hack]

Thanks. Can't check the charge details, I'm afraid, as it won't power up at all. Will speak to the retailer and Acer tomorrow and see what happens.

 

[daymz]

Thanks. Can't check the charge details, I'm afraid, as it won't power up at all. Will speak to the retailer and Acer tomorrow and see what happens.

Oh, I thought you meant the computer shut down when in battery (as if there was no battery left). No the same problem indeed then. Good luck with Acer support and RMA.