Acer eLock Management causes blue screen with AVG anti virus

Discussion in 'Windows' started by scotts62, Feb 27, 2009.

  1. scotts62

    scotts62

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    I was getting BSOD on my Acer Aspire 9300 laptop.
    So I rebuilt it from the Recovery partition to factory build state .

    I installed Windows update & AVG 8 antivirus and BSOD reappeared

    I found I could boot into safe mode OK.

    I reviewed C:\WINDOWS\Minidump with

    WhoCrashed - http://www.resplendence.com/downloads

    and it highlighted Acer eLock Management component eLock2FSCTLDriver.sys was the problem

    A quick google search and I found other where experiencing the same problem


    How to fix
    uninstall Acer eLock Management

    Boot to safe Mode (F8)
    Enable windows installer service
    Create a Registry entry,
    open command prompt ( Run->Cmd). Type the following command in the Window-
    REG ADD HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer/VE/TREG_SZ/F/D “Service”
    net start msiserver.

    Then Uninstall Acer eLock Management

    All is now fine.
     
    scotts62, Feb 27, 2009
    #1
  2. scotts62

    scotts62

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    scotts62, Feb 27, 2009
    #2
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